Help Scout Mcp Server

Created By
drewburchfielda year ago
An MCP server that enables Claude and other AI assistants to interact with Help Scout data
Overview

This MCP server implements comprehensive Help Scout API integration with features including conversation search, customer profile access, mailbox management, and support analytics. It supports both Personal Access Token and OAuth2 authentication methods, includes configurable PII protection, and offers intelligent caching for optimal performance. Available via NPM, Docker, or direct installation with full TypeScript support.

Key Features (bullet format):

  • Search conversations by content, status, tags, and date ranges
  • Access customer profiles and support history
  • Browse mailboxes and workflow data
  • Configurable PII filtering for security
  • Built-in caching and rate limiting
  • Multi-platform distribution (NPM/Docker)

Server Config

{
  "mcpServers": {
    "helpscout": {
      "command": "npx",
      "args": [
        "help-scout-mcp-server"
      ],
      "env": {
        "HELPSCOUT_API_KEY": "Bearer your-personal-access-token-here",
        "HELPSCOUT_BASE_URL": "https://api.helpscout.net/v2/",
        "ALLOW_PII": "false",
        "CACHE_TTL_SECONDS": "300",
        "LOG_LEVEL": "info"
      }
    }
  }
}
Project Info
Created At
a year ago
Updated At
a year ago
Author Name
drewburchfield
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